TERMS & CONDITIONS

Effective Date: 16 July 2026

Welcome to HIGH FORM (PTY) LTD ("HIGHFORM", "we", "our" or "us").

These Terms & Conditions govern your use of our website and the purchase of products from HIGHFORM. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website.

 

ABOUT HIGHFORM

HIGH FORM (PTY) LTD is a company registered in the Republic of South Africa.

Throughout these Terms, references to "you" or "your" refer to any person accessing our website or purchasing our products.

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ELIGIBILIY

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You have the legal capacity to enter into binding agreements.

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PRODUCTS

We strive to ensure all product descriptions, images, colours and pricing are as accurate as possible.

However:

  • Colours may appear differently depending on your device.
  • Packaging may change from periodically.
  • Product imagery is for illustrative purposes only.
  • We reserve the right to discontinue or modify products without prior notice.

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PRICING

All prices displayed on our website are shown in the applicable currency.

We reserve the right to update pricing at any time without notice.

The price applicable to your order will be the price displayed at checkout at the time your order is placed.

 

ORDERS

Submitting an order does not guarantee acceptance.

We reserve the right to decline, cancel or limit any order where:

  • Products are unavailable.
  • Payment cannot be authorised.
  • Pricing errors have occurred.
  • Fraud or unauthorised activity is suspected.
  • We reasonably believe the order breaches these Terms.

If payment has already been taken for a cancelled order, a full refund will be processed.

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PAYMENTS

Payment must be received in full before your order is dispatched.

We accept payment methods displayed during checkout.

Payments are processed securely through trusted third-party payment providers. HIGHFORM does not store your complete payment card details.

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SHIPPING

Estimated delivery times are provided as a guide only.

While we aim to dispatch orders promptly, delivery times may vary due to:

  • Courier delays
  • Public holidays
  • Weather conditions
  • Customs clearance
  • Circumstances beyond our reasonable control

Once an order has been handed to the courier, responsibility for delivery passes to the courier service, although we will always assist in resolving delivery issues where possible.

Further information can be found in our Shipping Policy.

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RETURNS & REFUNDS

Returns and refunds are governed by our Returns & Refund Policy.

For hygiene and safety reasons, certain products may not be eligible for return unless faulty or incorrectly supplied.

Nothing in these Terms limits your statutory rights under applicable consumer protection legislation.

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PRODUCT INFOMATION

Our products are intended for cosmetic use only.

Any information provided on our website is for general educational purposes and should not be considered medical advice.

HIGHFORM products are not intended to diagnose, treat, cure or prevent any medical condition.

If you have a medical condition, allergies, or concerns regarding the suitability of any product, you should consult a qualified healthcare professional before use.

Discontinue use immediately if irritation occurs.

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ACCOUNT REGISTRATION

If you create an account with HIGHFORM, you are responsible for:

  • Maintaining the confidentiality of your login details.
  • Restricting access to your account.
  • All activity that occurs under your account.

Please notify us immediately if you believe your account has been compromised.

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INTELLECTUAL PROPERTY

All content available on this website, including but not limited to:

  • Logos
  • Product names
  • Images
  • Photography
  • Videos
  • Graphics
  • Packaging designs
  • Icons
  • Copywriting
  • Branding
  • Website design

is owned by or licensed to HIGH FORM (PTY) LTD and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish or commercially exploit any content without our prior written permission.

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ACCEPTABLE USE

You agree not to:

  • Use the website unlawfully.
  • Attempt to interfere with website functionality.
  • Introduce malicious software or code.
  • Attempt unauthorised access to our systems.
  • Copy or scrape website content without permission.
  • Use our website in a manner that may damage HIGHFORM or other users.

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LIMITATION OF LIABILITY

To the fullest extent permitted by law, HIGHFORM shall not be liable for any indirect, incidental, special or consequential damages arising from your use of our website or products.

Our total liability relating to any order shall not exceed the amount paid for that order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

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PRIVACY

Your use of this website is also governed by our Privacy Policy.

By using our website, you acknowledge that your personal information will be handled in accordance with our Privacy Policy.

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THIRD-PARTY SERVICES

Our website may contain links to third-party websites or use third-party services, including payment processors and analytics providers.

We are not responsible for the content, policies or practices of third-party websites.

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FORCE MAJEURE

HIGHFORM shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemics, government actions, internet outages, supply chain disruptions or courier delays.

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GOVERNING LAW

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the South African courts.

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CHANGES TO THESE TERMS

We may update these Terms & Conditions from periodically.

Any changes will be effective immediately upon publication on our website.

Your continued use of the website following any changes constitutes acceptance of the updated Terms.

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CONTACT US

If you have any questions regarding these Terms & Conditions, please contact us:

HIGH FORM (PTY) LTD

Email: support@highformlabs.com

Website: www.highformlabs.com