SHIPPING POLICY

Effective Date: 16 July 2026

At HIGH FORM (PTY) LTD, we aim to ensure every order arrives safely and as quickly as possible. The information below explains how we process, dispatch and deliver orders placed through our website.

 

ORDER PROCESSING

Orders are processed during our standard business hours, Monday to Friday, excluding South African public holidays.

Once your order has been placed, you will receive an order confirmation email. Orders are typically processed within 1–3 business days, although processing times may be longer during product launches, promotions or peak shopping periods.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

SHIPPING DESTINATIONS

We currently ship from South Africa.

For international shipping, eligible destinations and shipping rates will be displayed during checkout.

SHIPPING COSTS

Shipping costs are calculated during checkout based on your delivery location and selected shipping method.

From time to time, HIGHFORM may offer free shipping promotions. Any applicable minimum spend requirements will be clearly communicated on our website.

ESTIMATED DELIVERY TIMES

After dispatch, estimated delivery times are generally:

  • Major metropolitan areas: 1–3 business days
  • Regional areas: 2–5 business days
  • Remote or outlying areas: 3–7 business days

These timeframes are estimates only and are not guaranteed.

ORDER TRACKING

Once your order has been dispatched, you will receive tracking information via email.

If you have any questions regarding your shipment, please contact us and we will gladly assist.

DELIVERY DELAYS

While we work closely with trusted courier partners, delays may occasionally occur due to circumstances beyond our control, including:

  • High order volumes
  • Severe weather
  • Public holidays
  • Supply chain disruptions
  • Courier network delays
  • Industrial action
  • Customs or border processing (where applicable)

HIGHFORM is not liable for delays caused by third-party courier services; however, we will always do our best to assist in resolving any delivery issues.

INCORRECT SHIPPING INFOMATION

Please ensure your delivery address and contact information are accurate before completing your purchase.

HIGHFORM cannot be held responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete delivery information provided at checkout.

If you notice an error in your shipping details after placing your order, please contact us as soon as possible. While we will make every effort to update your order before dispatch, we cannot guarantee that changes can be made once processing has begun.

FAILED DELIVERIES & RETURNED PARCELS

If a parcel is returned to us because:

  • the delivery address was incorrect,
  • delivery could not be completed after multiple attempts,
  • or the parcel was unclaimed,

we will contact you to arrange redelivery.

Additional shipping charges may apply before the parcel is resent.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us within 7 days of the expected delivery date.

Where possible, please include:

  • Your order number
  • Photographs of any damaged packaging or products
  • A description of the issue

We will investigate the matter with our courier partner and work with you to resolve it as quickly as possible.

RISK & OWNERSHIP

Ownership of products transfers to you once full payment has been received.

Risk in the products passes to you upon confirmed delivery to the shipping address provided during checkout.

INTERNATIONAL ORDERS

For international shipments, customers are responsible for any import duties, customs fees, taxes or other charges imposed by their local authorities.

HIGHFORM is not responsible for delays caused by customs clearance processes.

CONTACT US

If you have any questions regarding shipping or the status of your order, please contact us:

HIGH FORM (PTY) LTD

Email: support@highformlabs.com

Website: www.highformlabs.com