PRIVACY POLICY

Effective Date: 16/07/2026

HIGH FORM (PTY) LTD ("HIGHFORM", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is collected, used, stored and protected responsibly.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website, purchase our products, create an account, subscribe to our marketing communications, or otherwise interact with HIGHFORM.

By using our website or providing your personal information, you agree to the practices described in this Privacy Policy.

WHO ARE WE

HIGH FORM (PTY) LTD is the data controller responsible for the personal information collected through our website and related services.

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: support@highformlabs.com

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal information:

Identity Information

• Name
• Surname
• Date of birth (where voluntarily provided)

Contact Information

• Email address
• Phone number
• Shipping address
• Billing address

Account Information

• Login credentials
• Saved preferences
• Wishlist items
• Purchase history

Transaction Information

• Orders placed
• Payment confirmation
• Refunds
• Returns

Please note that HIGHFORM does not store your full payment card information. Payments are processed securely through trusted third-party payment providers.

Technical Information

When you visit our website we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Cookies and similar technologies

Marketing Information

Where you choose to subscribe, we may collect:

• Email marketing preferences
• SMS preferences (if applicable)
• Survey responses
• Competition entries
• Product reviews

H0W WE USE YOUR INFORMATION

We use your information to:

• Process and fulfil your orders
• Create and manage your account
• Provide customer support
• Process refunds and returns
• Deliver products
• Send order confirmations and shipping updates
• Improve our website and services
• Personalise your shopping experience
• Respond to enquiries
• Detect fraud and protect our business
• Comply with legal obligations

If you have opted in, we may also send you updates about new products, launches, educational content, promotions and exclusive offers.

You may unsubscribe from marketing communications at any time.

OUE LEGAL BASIS FOR PROCESSING

Where required under applicable law, we process your personal information because:

• It is necessary to fulfil a contract with you.
• We are legally required to process certain information.
• You have given us your consent.
• It is in our legitimate business interests to improve and operate our business responsibly.

COOKIES

Our website uses cookies and similar technologies to:

• Remember your preferences
• Keep your shopping cart active
• Analyse website traffic
• Improve website performance
• Measure advertising effectiveness
• Deliver relevant advertising

You can control cookies through your browser settings at any time.

MARKETING COMMUNICATIONS

If you subscribe to receive marketing communications, we may contact you by:

• Email
• SMS (where available)
• Social advertising platforms

You can withdraw your consent or unsubscribe at any time by clicking the unsubscribe link included in our emails or contacting us directly.

SHARING YOUR INFORMATION

We never sell your personal information.

We may share information with trusted service providers who help us operate our business, including:

• Payment processors
• Shipping and courier companies
• Website hosting providers
• Customer support platforms
• Marketing and email service providers
• Analytics providers
• Fraud prevention services
• Professional advisers such as accountants, auditors and legal advisers where necessary

These providers only receive the information required to perform their services and are required to protect your information appropriately.

INTERNATIONAL TRANSFERS

Some of our service providers may store or process personal information outside South Africa.

Where this occurs, we take appropriate steps to ensure your information remains protected in accordance with applicable privacy laws.

DATA SERCURITY

We implement appropriate technical and organisational security measures designed to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

While no online system can be guaranteed to be completely secure, we continually review and improve our security practices.

HOW LONG WE KEEP YOUR IINFORMATION

We retain your personal information only for as long as necessary to:

• Fulfil your orders
• Provide customer support
• Meet legal and accounting obligations
• Resolve disputes
• Protect our legitimate business interests

When your information is no longer required, it will be securely deleted or anonymised.

YOUR RIGHTS

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent
• Object to certain processing activities
• Request restriction of processing
• Request a copy of your information
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details provided above.

CHILDREN'S PRIVACY

HIGHFORM products and services are intended for individuals aged 18 years and older.

We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate consent, we will delete it promptly.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or industry practices.

The updated version will always be published on this page together with the revised effective date.

Your continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

HIGH FORM (PTY) LTD

Email: support@highformlabs.com

Website: www.highformlabs.com