FAQs

Orders are shipped Mondays and Thursdays between the hours of 9AM and 5PM SAST. This excludes weekend days and Bank Holidays. Our team will process your order within 48 hours, we then hand it over to our nominated carriers.

Any courier delays are fully beyond our control here and may affect your order's arrival time.

We’re so sorry to hear that your order has arrived damaged. Please email us at support@highformlabs.com within 7 days of delivery with your order number and clear photos of the damaged item and packaging, and our team will assist you! 

Please keep the product and packaging until we have reviewed your request, as we may need to assess the issue.

To request a return, please email support@highformlabs.com with your order number, the email address you used to place the order, and the reason for your return.

Please wait for our team to review your request and provide return instructions before sending your item back. Where relevant, we may also ask for the product batch number and photos to help us assess your request.

We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.

At this time, shipping fees are non-refundable. We apologise for any inconvenience this may cause.

If you experience irritation, or discomfort while using SCALP FORM 001, stop using the product and rinse the area with water. If symptoms persist or you are concerned, please seek advice from a healthcare professional. 

You are also welcome to contact HIGH FORM at support@highformlabs.com with your order number and a brief description of what happened, so that our team can assist you.

SCALP FORM 001 can be applied to a dry scalp in the morning, or at night. Choose the time that best fits your routine, and apply consistently as directed.

We recommend applying SCALP FORM 001 after blow-drying or heat styling once your scalp is dry. Applying the serum to a dry scalp helps ensure the product is applied evenly and is not diluted by excess water.

If you are pregnant, breastfeeding, trying to conceive, or have any medical concerns, it is best to check with your healthcare provider before adding SCALP FORM 001 or any new topical product to your routine.

SCALP FORM 001 contains carefully selected cosmetic ingredients that support scalp care and help improve the appearance of fuller, healthier-looking hair over time. As with any cosmetic product, results vary from person to person and specific hair-growth results cannot be guaranteed.

No. SCALP FORM 001 is a cosmetic scalp-support serum and is not intended to diagnose, treat, cure, or prevent any medical condition. If you have a medical scalp condition, are experiencing sudden or severe hair-loss, or have any health-related concerns, please consult a healthcare professional before use.

No. SCALP FORM 001 is designed to be left on the scalp. Apply it to a dry scalp and allow it to absorb before styling as usual.

Yes, SCALP FORM 001 can generally be used alongside your existing hair-care routine. We recommend applying it to a clean, dry scalp and allowing it to absorb before layering other scalp products. If you are using prescribed scalp treatments, please check with your healthcare provider before combining products.

Use SCALP FORM 001 as directed on the product packaging. For best results, apply consistently as part of your regular scalp-care routine.

SCALP FORM 001 is applied directly to the scalp rather than the hair lengths, so it can generally be used as part of a routine for colour-treated or chemically treated hair. If your scalp is sensitive after a colour, bleach, relaxer, keratin treatment, or other chemical service, wait until your scalp feels comfortable before applying.

SCALP FORM 001 is designed to be applied directly to the scalp. To avoid over-application, use only the recommended amount and allow the serum to absorb before styling. If needed, adjust the amount slightly based on your hair type and routine.

Yes, provided you can apply the serum directly to the scalp. Part the hair where possible and apply SCALP FORM 001 to accessible areas of the scalp, avoiding over-application or product buildup.

Store SCALP FORM 001 in a cool, dry place away from direct sunlight. Keep the bottle tightly closed when not in use and keep out of reach of children.